Blog

What if every conversation you had started with truly hearing the other person? Stephen M. R. Covey’s fifth principle — “Seek first to...

Here’s one word to tuck into the back of your mind - especially when things are getting messy, and people around you are being… well,...

If you want to improve your communication, the key isn’t just speaking more clearly—it’s listening more effectively. And one simple...

Here's a golden rule of communication that's well worth breaking. At the beginning of every communications training course I ask people...

...today. We hear a lot on talkback radio about poor service from Air New Zealand  Cancelled flights, two hour long wait times on the...

I'm about to name two of my local businesses and I do not have their permission. Good service exists, and you're about to read about it....